The short version
Ask within 30 days of your page going live and we refund the US$997 build fee in full. That is the whole policy. The section below simply sets out how it works.
1. What the 30 days covers
The 30 days begin on the day your page goes live, not the day you pay. That matters if your build takes a couple of weeks: you still get the full 30 days with the finished page in front of you.
The guarantee applies to the one-off build fee of US$997. It covers any reason you are not happy — the design, the wording, or simply deciding the timing is not right. You do not have to explain yourself.
2. What happens to the monthly fee
The monthly fee of US$97 starts when your page goes live and is billed monthly. When you take up the guarantee we cancel the subscription from the refund date and refund any monthly payment made on or after that date. Months already served before your request are not refunded, because the hosting, changes and content for those months were delivered.
You can also cancel at any time without using the guarantee. Cancelling any time before your next billing date means no further charges, and your page stays live until the end of the month you have already paid for.
3. What we cannot refund
- A domain name you asked us to register in your own name. Registrars do not reverse registrations, and the domain stays yours either way.
- Third-party costs bought specifically for your project at your request, such as paid stock photography or an email mailbox.
- Card processing fees charged to us on a payment we refund, where the processor does not return them.
Anything in this list is always agreed with you in writing before it is charged.
4. How to ask
Send one message from the contact page and tell us which page is yours. Nothing else is needed. We reply within one business day to confirm, and the refund is issued to the original payment method within 10 business days. Your bank may take a few days after that to show it.
We do not ask you to justify the decision, and asking for a refund does not affect how we treat you afterwards.
5. If something is broken rather than disappointing
A page that will not load, a form that does not deliver an enquiry, or a contact detail published wrongly is our problem to fix, at any time and at no cost — long after the 30 days. Tell us and we fix it, usually the same day. If we cannot fix it, you get your money back regardless of how much time has passed.
6. Before you go to your bank
If a charge looks wrong, message us first. A dispute freezes the payment while it is investigated and usually takes longer than simply asking us, and we would rather sort it out in one reply.